Communication (Slack, Gmail, Outlook)

Communication integrations reduce post-meeting lag by routing summaries and action items into channels where teams already collaborate.

Supported Outcomes

• Share meeting summaries to internal teams quickly
• Generate faster outbound follow-up drafts
• Improve accountability on owners and due dates
• Capture internal clarifications for future source quality

Setup Workflow

1. Connect Slack, Gmail, or Outlook in Integrations.
2. Validate OAuth scopes and workspace/account selection.
3. Run one controlled test from a recent meeting summary.
4. Confirm recipients receive correctly formatted content.

Operational Controls

• Restrict external sending to approved domains.
• Use channel naming standards for summary distribution.
• Require owner + due date fields before sending action digests.
• Audit failed share events weekly.

Failure Modes

• auth_expired: token refresh required.
• invalid_recipient: blocked or malformed recipient target.
• message_payload_rejected: oversized payload or unsupported formatting.

Escalation

Escalate when failures persist after reconnect, recipient cleanup, and payload retry. Include message id, timestamp, and target channel/mailbox.