Data Residency and Transfers

Where Tenali processes and stores your data, how cross-border transfers are governed, and what we can commit to in writing.

Where your data lives is usually the first question an enterprise security team asks. Here are the direct answers.

Where Your Data Is Processed

Tenali processes and stores customer data in the United States, on AWS infrastructure. This applies to recordings, transcripts, summaries, and everything in your knowledge base, regardless of where your team is located or where the meeting took place.

Transfers Out of the EU and UK

For customers in the EU and UK, the transfer to the United States is governed by standard contractual clauses. We sign a Data Processing Agreement on request — contact security@tenali.ai and we'll send the current version.

Subprocessors

Sub-processor categories are listed in our privacy policy. Enterprise customers and prospects can request the full sub-processor schedule under NDA from security@tenali.ai.

Access by Tenali Staff

Access to customer content by Tenali personnel is limited to what's needed to operate and support the service, and is controlled by internal access policies. Support engineers are not restricted by region.

Common Questions

Can EU data stay in-region end to end? Not today — processing is US-based. See the callout above.

Which subprocessors touch customer content? Ask security@tenali.ai for the current list.

Do you sign a DPA? Yes, on request.

Is data encrypted in transit and at rest? Yes — see Encryption and Key Management.