Security & Privacy
Security Review Process
Runbook for sales, security, and legal teams to answer enterprise security reviews efficiently.
Use this runbook to manage enterprise security questionnaires and architecture reviews with predictable turnaround.
Intake Requirements
- Customer account name and stage
- Requested due date
- Required artifacts (questionnaire, policy docs, architecture clarifications)
- Contractual or regional special requirements
Workflow
- Triage request and assign security owner.
- Reuse approved standard answers for baseline controls.
- Route non-standard asks to security + legal.
- Return consolidated response with explicit assumptions and constraints.
- Store final response in internal knowledge base for reuse.
SLA Guidance
- Standard questionnaire: target 3-5 business days
- Architecture follow-up: target 5-10 business days
- Contractual exceptions: case-by-case with legal involvement
Quality Checklist
- No contradictory claims vs product behavior
- No unsupported forward-looking promises
- All exceptions explicitly labeled as roadmap/non-commitment
- Final response reviewed by security owner before send
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