Security & Privacy
Security Review Process
What to send, what you get back, and how long an enterprise security review of Tenali takes.
If your organization runs a vendor security review before adopting Tenali, this page tells you how to start one and what to expect. Send everything to security@tenali.ai.
What to send
- Your questionnaire or assessment template, in whatever format you use
- The due date you're working to
- The artifacts you need — completed questionnaire, policy documentation, architecture clarifications
- Any regional or contractual requirements that apply to your organization (data residency, DPA, sub-processor review)
Telling us the deadline up front is the single thing that most affects turnaround.
What you get back
- A completed questionnaire covering our baseline controls
- Supporting documentation: DPA, sub-processor list, encryption and retention detail
- Written answers to architecture questions, with any assumptions or constraints stated explicitly
- Where something is on the roadmap rather than shipped, it is labeled as such rather than presented as a current control
Turnaround
| Request | Target |
|---|---|
| Standard security questionnaire | 3–5 business days |
| Architecture follow-up | 5–10 business days |
| Contractual exceptions | Case-by-case, with legal involved |
Related pages
The Trust Pack pages answer most questions before you need to ask them:
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