Troubleshooting
Troubleshooting
Diagnose and fix setup, call-time, and integration issues in Tenali.
Use this section to resolve issues with deterministic steps before escalation.
Troubleshooting Order
- Confirm platform support, auth state, and permission status.
- Reproduce issue in a controlled test call.
- Capture symptom signature and timestamp.
- Apply section-specific fixes.
- Verify success with explicit acceptance checks.
Incident Categories
- Login & Connectivity Issues
- Desktop App Issues
- Web App Issues
- Integration Issues
- Diagnostic Logs and Support Bundle
- Known Issues by Version
Escalation Standard
Escalate only after reproducing once and collecting minimum diagnostics (platform, timestamp, version, and screenshot). This reduces triage time and increases first-response quality.
Was this page helpful?