Integration Issues

This guide resolves connection failures and stale integration states. When a connection has gone stale or its authorization has failed, the fix is usually to Disconnect the integration on the Integrations page, then Connect it again and complete the authorization — but not every symptom is an authorization problem, so check your case below first.

For Salesforce and HubSpot problems — a missing push button, an empty record picker, a push that silently didn't land, or chat that stopped using your CRM — see CRM Issues.

Slack

Slack answers went stale, but the Integrations page still shows Connected. This usually means Slack access was revoked outside Tenali — the app was removed from the workspace, your Slack account was deactivated, or the token expired. Channel updates stop quietly when that happens. Fix: on the Integrations page, Disconnect Slack, then Connect again. Your existing channel sources resume updating on their own.

The connection screen asks for approval instead of finishing. Your Slack workspace requires admin approval for new apps. Ask your Slack admin to approve Tenali, then run Connect again.

For everything else Slack — Tenali not answering a DM or a channel mention, failed file uploads, stuck CRM approval cards, and channel content missing from answers — see Slack Issues.

Fireflies

New Fireflies meetings stopped importing. Two common causes:

Your plan lapsed. Automatic imports pause when a trial or subscription ends — nothing is disconnected or deleted. Resubscribe and imports catch up on their own.
The API key was revoked or regenerated in Fireflies. Reconnect on the Integrations page with the current key.

Imports paused after a plan lapse — is the gap lost? No. When your subscription is active again, Tenali picks up from where imports stopped and brings in the missed meetings automatically (for Slack channels, catch-up is subject to your workspace's own message-history retention).

Slack

Fireflies

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