Troubleshooting
Known Issues
Where to find current product issues, and what to do when you hit one.
Current Limits Worth Knowing
These aren't bugs — they're current product boundaries that surprise people, and each is documented in full elsewhere:
| Limit | Where it bites | Detail |
|---|---|---|
| Universal capture stops at 60 minutes | Webex, dialers, and any platform outside the deep-integration tier | Recording Modes |
| Slack huddles and Webex are audio-only | No screen context is captured | Recording Modes |
| Summaries are held until the final transcript is ready | The wait after a call is longer than it used to be | Meeting Summaries |
| A Slack workspace connected before the permission set widened can't see private channels | The channel picker shows public channels only | Slack Issues |
| Chat undo covers only the current conversation, your own changes, and the last 25 | Older changes must be reverted in the CRM | Update Your CRM from Chat |
Hit Something Else?
Start with the troubleshooting guide for the surface you're on — Desktop App, Web App, Integrations, CRM or Slack.
If that doesn't cover it, contact support with the on-screen message and, for desktop problems, a support bundle. Fixes are noted in the Changelog as they ship.
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