Recording Modes — Fully Supported vs Universal
Understand the difference between Tenali's two recording modes and what to expect from each.
Tenali uses two different recording modes depending on which meeting platform you're on. Understanding the difference helps you set expectations and get the most out of every call.
Fully Supported Meetings
When you're on Zoom, Google Meet, Microsoft Teams, or Slack, Tenali uses its deepest level of integration. This is the best experience:
- Audio + screen capture — Tenali captures both the conversation and visual context (Slack huddles are audio-only)
- Native meeting metadata — meeting ID, participant names, and platform-specific details are available
- No time limit — recordings run as long as your meeting
- Highest reliability — purpose-built integration with each platform
Universal Capture Meetings
For every other platform — including Webex, RingCentral, Dialpad, Aircall, Outreach, Salesloft, Five9, and many more — Tenali uses universal audio capture. You still get real-time transcription and answers, but with some differences:
- Audio capture only — no screen or visual context
- 60-minute time limit — Tenali shows a warning banner at 55 minutes and stops recording at 60 minutes
- Generic meeting title — the meeting may show as the app name (e.g., "Aircall" or "Impromptu Meeting") rather than a specific meeting ID
- Works with any app — if Tenali can detect it, it can capture audio from it
What This Means for You
| Feature | Fully Supported | Universal Capture |
|---|---|---|
| Real-time transcription | Yes | Yes |
| Real-time answers | Yes | Yes |
| Audio capture | Yes | Yes |
| Screen context | Yes | No |
| Meeting metadata | Full | Limited |
| Time limit | None | 60 minutes |
| Post-call summary | Yes | Yes |
Transcription & Languages
Tenali transcribes 18 languages and detects which one is being spoken on its own — there is nothing to set before a call, in either recording mode:
English, German, Spanish, French, Italian, Portuguese, Turkish, Dutch, Swedish, Norwegian, Danish, Finnish, Hindi, Vietnamese, Arabic, Hebrew, Japanese and Chinese.
Detection is per-call and keeps up mid-conversation, so a call that starts in English and switches to Spanish stays transcribed throughout. Punctuation and capitalization are always applied.
Tips
- Start your pilot on Zoom, Meet, or Teams — fully supported platforms give the most complete experience
- Test universal capture internally first — run a short call on the platform before using it with customers
- Watch for the 55-minute warning — if you're in a long universal capture session, you'll see a banner when time is running low
- For the full list of supported platforms, see the Meeting Platforms Grid
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Overlay Interface
Detailed guide to transcript, answer, timing, and control behavior in the desktop overlay.
Works on Any Call
Zoom, Google Meet, Teams, Webex, any dialer, even a phone call — Tenali assists on every conversation. It starts automatically on the big platforms, or with one click everywhere else.