Recording Modes — Fully Supported vs Universal
Understand the difference between Tenali's two recording modes and what to expect from each.
Tenali uses two different recording modes depending on which meeting platform you're on. Understanding the difference helps you set expectations and get the most out of every call.
Fully Supported Meetings
When you're on Zoom, Google Meet, Microsoft Teams, or Slack (Slack huddles on Mac), Tenali uses its deepest level of integration. This is the best experience:
- Detected for you — when the call starts, a Meeting Detected card appears. Click Join and Tenali starts recording. The card closes after 15 seconds if you leave it.
- Audio + video of the meeting — Tenali records the conversation and the meeting window (Slack huddles are audio-only)
- Native meeting metadata — meeting ID, participant names, and platform-specific details are available
- No time limit — recordings run as long as your meeting
- Highest reliability — purpose-built integration with each platform
Universal Capture Meetings
For every other platform — including Webex, RingCentral, Dialpad, Aircall, Outreach, Salesloft, Five9, and many more — Tenali uses universal audio capture. You still get real-time transcription and answers, but with some differences:
- You start it — click Start Recording in the overlay or the menu bar when the call begins
- Audio capture only — no screen or visual context
- Stops on silence — after 10 minutes with no speech, Tenali ends the recording. At 9 minutes it warns you ("No speech detected — recording stops in 1 minute") with a Keep recording button. A single recording runs for 4 hours at most.
- Generic meeting title — the meeting starts out as "Impromptu Meeting", and Tenali gives it a title from what was discussed once the summary is ready
- Works with any app — anything you can hear on your computer, Tenali can capture
What This Means for You
| Feature | Fully Supported | Universal Capture |
|---|---|---|
| How it starts | Meeting Detected card, click Join | You click Start Recording |
| Real-time transcription | Yes | Yes |
| Real-time answers | Yes | Yes |
| Audio capture | Yes | Yes |
| Video of the meeting | Yes, except Slack huddles | No |
| Meeting metadata | Full | Limited |
| When it stops | When the call ends | After 10 minutes with no speech (4 hours at most) |
| Post-call summary | Yes | Yes |
Transcription & Languages
Tenali transcribes 18 languages and detects which one is being spoken on its own — there is nothing to set before a call, in either recording mode:
English, German, Spanish, French, Italian, Portuguese, Turkish, Dutch, Swedish, Norwegian, Danish, Finnish, Hindi, Vietnamese, Arabic, Hebrew, Japanese and Chinese.
Detection is per-call and keeps up mid-conversation, so a call that starts in English and switches to Spanish stays transcribed throughout. Punctuation and capitalization are always applied.
Tips
- Start your pilot on Zoom, Meet, or Teams — fully supported platforms give the most complete experience
- Test universal capture internally first — run a short call on the platform before using it with customers
- Watch for the silence warning — in universal capture, Tenali warns you a minute before it stops for silence. Click Keep recording if the call is still going.
- For the full list of supported platforms, see the Meeting Platforms Grid
Was this page helpful?
Overlay Interface
Detailed guide to transcript, answer, timing, and control behavior in the desktop overlay.
Works on Any Call
Zoom, Google Meet, Teams, Webex, any dialer, even a phone call. Tenali assists on every conversation. It detects Zoom, Google Meet and Teams (plus Slack huddles on Mac) for you, and one click starts it everywhere else, Webex included.