Works on Any Call
Zoom, Google Meet, Teams, Webex, any dialer, even a phone call. Tenali assists on every conversation. It detects Zoom, Google Meet and Teams (plus Slack huddles on Mac) for you, and one click starts it everywhere else, Webex included.
Tenali isn't tied to one app or a calendar invite. If you can hear the other person, Tenali can help you — on any platform, scheduled or not. This is the part that trips people up at first, so here's the whole thing in one page.
The simple rule
There are only two ways Tenali starts — and you'll never really have to think about which one:
- On Zoom, Google Meet, Microsoft Teams, or Slack (Mac) → Tenali recognizes the call and shows a Meeting Detected card. Click Join and keep talking.
- On anything else → Webex, a dialer like Outreach, Aircall or Five9, a plain phone call, even an in-person chat. Click Start Recording once. That's it.
Start and stop recording
On unsupported apps, start Tenali yourself with one click — then click Stop Recording when the call ends.
What Tenali does once it's on
The moment a customer asks something, Tenali detects the question and surfaces a source-backed answer right in the overlay — no typing, no searching, no switching tabs.
Live answers in the overlay
Tenali shows the question it heard and the approved answer, with the source it came from — live, while you keep talking.
Works with literally anything
This is what most tools can't do. Because Tenali listens to the audio on your own machine, it works on conversations a meeting-bot could never join:
- Sales dialers & contact centers — Outreach, Salesloft, Aircall, RingCentral, Dialpad, Five9, Nooks, and more
- Messaging & other meeting apps — WhatsApp, FaceTime, Discord, Skype, GoToMeeting
- Plain phone calls and in-person meetings
- Any app that plays audio through your computer
One click covers your call block
If you run back-to-back outbound calls, this is the workflow: hit Start Recording once and keep dialing. Tenali keeps assisting across every call in the session, with no per-call setup and no re-arming between dials. If the line goes quiet for 10 minutes, Tenali stops the recording (it warns you a minute before, with a Keep recording button), and a single recording runs for 4 hours at most. If it stops, click Start Recording again before your next dial.
Detected vs. one-click: the details
| Zoom / Google Meet / Teams / Slack (Mac) | Everything else, including Webex | |
|---|---|---|
| How it starts | Detected: click Join on the card | One click: Start Recording |
| Calendar invite needed | No | No |
| Live transcript & answers | Yes | Yes |
| What's captured | Audio + video of the meeting (Slack huddles: audio only) | Audio |
What to expect on a universal-capture call
Universal-capture calls are the one-click kind, Webex included. They run slightly differently from a fully supported Zoom/Meet/Teams/Slack call:
- Audio only — the post-call summary shows "Audio Only — No Video Available"; there's no screen or video recording.
- Generic title — the meeting starts out as "Impromptu Meeting", and Tenali names it from what was discussed once the summary is ready.
- Stops on silence — after 10 minutes with no speech, and after 4 hours at most.
- Same live help — real-time transcription and answers work exactly the same as on a supported platform.
After the call, it lands in your library at app.tenali.ai like any other meeting — with a summary, transcript, and the same review and sharing options. For the full per-mode breakdown (including when a universal recording stops), see Recording Modes.
Next Guides
Was this page helpful?