Updating the App & Troubleshooting

The desktop app can present update-ready banners when a newer version is available. This works the same way on both macOS and Windows.

Update Flow

When a newer version is ready, Tenali downloads it quietly in the background. Once the app is in a safe state (typically standby, never mid-call), it shows an update banner. Downloading alone doesn't apply the update. It stays ready until you click Restart, or Tenali applies it for you at a safe moment — when the app is idle and you're out of a meeting, or the next time you quit.

• Banner appears only in a safe state — typically standby, never mid-call
• Click Restart to apply the downloaded update right away
• Or let it apply automatically — a downloaded update that has been waiting a while installs on its own when the app is idle and you're not in a meeting, and it always applies the next time you quit the app
• Dismiss snoozes the banner for about 4 hours — the snooze survives restarting the app, so you won't be nagged again until the window passes
• Critical updates are flagged and can't be snoozed, since they usually fix a blocking or security issue

You can also check for an update yourself at any time — use the Check for updates… item in the macOS menu bar or the Windows system tray (see Menu bar & system tray controls).

Common Desktop Issues

• Permissions were granted, but overlay still does not start
• Meeting detected but transcript stream is empty
• Frequent reconnecting state during unstable network periods

Fast Resolution Checklist

For deeper issue guides, visit Troubleshooting.