Troubleshooting
Web App Issues
Troubleshoot chat, summaries, FAQ, and workspace state issues.
This guide covers web workspace issues affecting chat, summary rendering, and saved artifacts.
Common Symptoms
- Missing meeting in summary list
- Summary sections partially rendered
- Chat answer lacks expected source grounding
- FAQ view not updating after meeting import
Fix Sequence
- Refresh workspace and confirm active authenticated session.
- Verify meeting processing has completed (for recent calls/imports).
- Confirm source status is healthy and indexed.
- Re-run query with narrower context terms.
- Validate role permissions for the target workspace resource.
Error Signatures
| Signature | Meaning | Action |
|---|---|---|
resource_forbidden | Role lacks access | Confirm user role and resource scope |
processing_incomplete | Meeting artifacts still materializing | Wait and retry after processing window |
source_unavailable | Connected source not indexed/healthy | Reconnect or refresh source |
Verification
- Meeting appears in the expected list tab
- Summary tabs load without missing-section warnings
- Query returns source-backed response
Escalate with meeting id, workspace id, and screenshot of affected tab.
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