Web App Issues

This guide covers web workspace issues affecting chat, summary rendering, and saved artifacts.

Common Symptoms

• Missing meeting in summary list
• Summary sections partially rendered
• Chat answer lacks expected source grounding
• FAQ view not updating after meeting import

Fix Sequence

1. Refresh workspace and confirm active authenticated session.
2. Verify meeting processing has completed (for recent calls/imports).
3. Confirm source status is healthy and indexed.
4. Re-run query with narrower context terms.
5. Validate role permissions for the target workspace resource.

What the Web App Tells You

Tenali reports problems in plain language rather than error codes, so there's nothing cryptic to look up:

• A source that failed to process shows a FAILED status pill on its row in Sources, with the reason written underneath it — an unreachable URL, an unsupported file type, or a page Tenali couldn't read. Fix the cause and refresh the source.
• A source still being processed shows PENDING or IN PROGRESS. Its content isn't answerable yet; wait for COMPLETED.
• A meeting still processing shows a processing state on the meeting page. Summaries are deliberately held while the final transcript is produced, so a few minutes' wait is normal — see When does a summary appear? for the expected timing and the possible outcomes. Generation retries itself after a transient failure, so a summary can occasionally take longer. If none has appeared a couple of hours after the call, it isn't coming on its own — contact support with the meeting.
• A broken integration is not always obvious. An authorization that was revoked or expired can still show the Connected badge on the Integrations page with no banner or alert — the tool simply stops being used in answers. If a connected source or CRM has gone quiet, Disconnect and Connect it again from its row rather than trusting the badge. See Integration Issues.

If you need to escalate, quote the on-screen message verbatim — that's what support will search for.

Verification

• Meeting appears in the expected list tab
• Summary tabs load without missing-section warnings
• Query returns source-backed response

Escalate with meeting id, workspace id, and screenshot of affected tab.