FAQ: Desktop App & Live Calls
Common questions about overlay behavior, meeting detection, and in-call operation.
Overlay Behavior
What appears in the overlay during a call?
Meeting context, live transcript stream, and generated answer cards with optional source context.
Can I collapse the overlay while presenting?
Yes. Compact/collapse behavior is supported so the overlay does not dominate screen space.
Why is the meeting title sometimes generic?
If detection confidence is low or platform metadata is limited, fallback naming may be used.
Detection and Stability
Which platforms are most reliable for initial rollout?
Zoom, Google Meet, and Microsoft Teams are the best first validation path.
What happens if Tenali detects a second meeting while one is active?
A switch prompt appears so you can explicitly accept or decline context handoff.
Why does Tenali show reconnecting during a call?
Usually due to network instability or transient runtime interruptions. Restart and retest in a known-good platform.
Call-Time Operation
Should reps read answer cards word-for-word?
No. Use them as high-confidence guidance and deliver naturally in your own voice.
Can I use Tenali in back-to-back meetings?
Yes. Keep menu bar controls visible and confirm the active meeting before each start.
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