Top Workflows
Diagnose Empty Transcript
Follow a deterministic decision tree to resolve missing or delayed transcript streams during calls.
Use this playbook when a live call starts but transcript content is missing or delayed.
Fast Triage (under 2 minutes)
- Confirm meeting platform is supported and call is active.
- Check desktop app shows authenticated state.
- Validate microphone permission and active input device.
- Confirm network stability (no VPN packet loss spikes).
Decision Tree
- If no overlay + no transcript: permission or detection issue. Re-run permission checks and restart desktop app.
- If overlay present but transcript empty: audio-route issue. Verify selected input device and system-level mic access.
- If transcript starts then stalls: connectivity issue. Switch network and retry.
- If only one speaker captured: confirm OS input route and conference platform audio mix settings.
Verification
- Speak 3 test phrases and verify near-real-time rendering.
- Ask one question and confirm answer-card generation.
- End test meeting and confirm transcript persists in summary view.
Escalate With
- Meeting platform + timestamp
- Desktop app version
- Screenshot of permissions pane
- Network context (VPN/on-prem/public Wi-Fi)
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