FAQ: Security, Privacy & Compliance
Answers on permissions, data handling model, call visibility, and compliance readiness.
Privacy Model
Does Tenali add a visible bot participant to customer calls?
No — the desktop app captures the call from your machine and no buyer-visible bot joins it. (Audio is still sent securely to Tenali to produce the transcript and answers; see How Tenali Handles Your Data.) See No Bot Joins Your Calls.
What is the purpose of Screen Recording permission?
It enables meeting-context detection required for desktop call assistance behavior.
Can users revoke permissions later?
Yes. Permissions can be changed in macOS settings at any time.
Access Control
Can admins control source visibility for the org?
Yes. Organization sources and role controls govern visibility and ownership boundaries.
Is least-privilege role design supported?
Yes. Use standard user roles for daily work and limit elevated admin privileges.
Compliance Readiness
How should we prepare security review responses?
Keep a current security response pack, document your source governance model, and review role assignments on a fixed cadence.
What should procurement teams ask us to verify internally?
Permission model, identity controls, and how source access is governed by role.
Was this page helpful?