Admin & Teams
Organization Sources & Question Analytics
Manage org-wide knowledge and monitor recurring customer questions.
Admins can publish organization-level sources so teams share a consistent answer base.
Organization Sources
- Create and maintain sources visible across the organization
- Track who created each source and when
- Refresh or delete stale organization assets
Question Analytics
Question analytics helps identify:
- Most frequent customer questions
- Answer confidence and source grounding quality
- Topic clusters with missing coverage
Action Loop
- Review top recurring questions each week.
- Identify weak answers or low-confidence source matches.
- Update source material and answer guidance.
- Verify improvement in the next reporting cycle.
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