Sources & Knowledge Base
Sources & Knowledge Base
Connect documents and systems so Tenali answers from your approved company knowledge.
Tenali answers improve when your source set is complete, clean, and current. This section explains how to ingest, refresh, and govern knowledge.
Source Types
- File upload (PDF, DOCX, spreadsheet, text)
- Google Drive
- OneDrive
- SharePoint
- Notion
- Slack channels
- URL ingestion
- Imported meetings and FAQ generation (Fireflies)
How Source Quality Impacts Calls
- Better source quality means fewer vague answers.
- Broader source coverage means fewer "I will get back to you" moments.
- Strong governance means safer, repeatable answers across your team.
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