Import from Fireflies

If you already capture calls in Fireflies, you don't have to start your Tenali knowledge base from scratch. Import those past meetings and Tenali learns the questions your customers actually ask — and the answers your team gave — so it can assist you live next time.

Fireflies works two ways in Tenali:

• Connect once, and new meetings flow in automatically. From the moment you connect, Tenali checks Fireflies for new meetings a few times a day and imports them on its own — no re-importing, no upkeep.
• Back-catalog is yours to choose. Meetings from before you connected aren't bulk-imported — you pick which past calls matter using the import dialog below.

Step 1: Connect Fireflies

Fireflies connects with an API key (not a login pop-up). Grab your key from fireflies.ai and paste it into Tenali on the Integrations page.

See Connect Fireflies for the exact steps to find your API key and connect.

Step 2: Import past meetings

New meetings import automatically once you're connected. For your existing Fireflies history, you choose which meetings to bring in — Tenali doesn't bulk-import your back catalog.

1. 1

   Open the import dialog

   From the import flow, Tenali opens the "Import Meetings" dialog. It loads your Fireflies meetings in a table with Title, ID, and Date columns. Meetings you've already imported are filtered out, so you only see what's new.

2. 2

   Find the meetings you want

   Use the "Search meetings..." box to filter by title, or page through your history with the next and previous arrows (meetings load 50 at a time).

3. 3

   Select and import

   Tick the checkbox next to each meeting you want. The "Import" button activates once at least one meeting is selected. Click it to bring those meetings into Tenali, or "Close" to cancel without importing.

What happens to imported meetings

Tenali reads each imported transcript to extract the customer questions raised on the call and the answers given. Those surface in Admin → Question Intelligence, where you can review them, set the best answers as standard, and fill any gaps so Tenali answers the same question confidently on your next live call.

See Question Intelligence for how to review, answer, and promote what gets captured from your imports.

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